Terms & Conditions

1. Who we are

Wavestack is a sole proprietorship trading as Wavestack, based on the East Rand, Gauteng, South Africa. We sell computers and tech, ink and toner, and printing services online.

Trading name: Wavestack
Legal status: Sole proprietor
Based in: East Rand, Gauteng
Physical address: Available on request via WhatsApp
WhatsApp: +27 78 621 8375
Email: info@wavestack.co.za
Website: wavestack.co.za

We are an online business and do not have a walk-in shop.

2. Quotes, prices & orders

All prices are in South African rand (ZAR).
Quotes for ink, toner and printing are valid for 7 days, unless the quote says otherwise. Supplier prices change, so we may need to re-quote after that.
All orders depend on stock being available. If an item becomes unavailable after you order, we will tell you and offer an alternative or a full refund.
If we make an obvious pricing error, we will contact you before processing the order. You may then accept the correct price or cancel for a full refund.

3. Payment

We accept payment by EFT. Our banking details are on the Contact page and on your invoice.
Use your name or invoice number as the payment reference, and send proof of payment on WhatsApp.
We process orders and start print jobs once payment reflects in our account. A proof of payment alone is not enough, as payments can be reversed.

4. Delivery

We deliver across South Africa by courier. The delivery fee is shown on your invoice or quote.
Delivery times are estimates, and we are not responsible for courier delays outside our control. We will share tracking details where available.
Please check your parcel when it arrives. Report any damage or missing items to us on WhatsApp within 48 hours, with photos.
Ownership and risk pass to you once the order is delivered to the address you gave us.

5. Computers: warranty

Refurbished devices come with a 90-day Wavestack warranty. Selected new and certified items also carry the manufacturer's warranty.
This warranty is in addition to your rights under the Consumer Protection Act, not instead of them. If a device has a defect within 6 months of delivery, you may return it, and you may choose whether we repair it, replace it or refund you. This does not apply to defects we told you about before you bought the device, and it does not apply to damage caused after delivery.
The warranty does not cover physical or liquid damage, cracked screens, misuse, tampering or unauthorised repairs, software problems, viruses or lost data, or normal wear such as battery capacity that is in line with the device's age and grading.
Please back up your data before sending a device back. We are not responsible for data on returned devices.
Computers bought through our online device catalogue are also subject to the checkout terms shown on that store.

6. Returns & refunds

Computers & tech

Defective devices: see the warranty section above.
Change of mind: see Cancelling an online order below.

Ink & toner

Unopened, sealed cartridges in their original packaging can be returned or exchanged within 7 days of delivery.
Opened cartridges can only be returned if they are faulty. Faulty cartridges are replaced or refunded.
Please check your printer model before ordering. If you ordered the wrong cartridge, we will exchange it if it is unopened. You pay the courier cost for the exchange.
Generic (compatible) cartridges are made to work with the printer models listed for them. If a generic cartridge is faulty or not recognised by your printer, contact us and we will help, replace it or refund you.

Printing

Printed items are made to your order, so they cannot be returned for a change of mind.
If the printed item does not match the proof you approved, for example because of a print fault, we will reprint it at no cost.
Errors in artwork you approved are not our responsibility. See the artwork and proof terms.

How refunds work

Contact us on WhatsApp first so we can arrange the return. Returned items must include all accessories and packaging.
Approved refunds are paid by EFT to the account you paid from, within 10 working days after we receive and check the returned item.

7. Cancelling an online order

Under the Electronic Communications and Transactions Act, you may cancel an online purchase within 7 days of receiving the goods, without giving a reason.
The item must be returned unused, in its original condition and packaging. You pay the direct cost of returning it.
This right does not apply to goods made to your specifications, such as custom printing, or to opened ink and toner, for hygiene and quality reasons.

8. Printing

Printing jobs are also covered by our artwork and proof terms. In short: design work is charged separately, we send a proof before every job, and once you approve the proof in writing we print it exactly as approved. We print and supply only, and do not offer installation or fitting.

9. Liability

We are not liable for indirect losses, such as lost income, lost data or business interruption, arising from the use of products we sell, except where the law says we must be. Nothing in these terms limits your rights under the Consumer Protection Act.

10. Complaints & contact

If something goes wrong, message us on WhatsApp at +27 78 621 8375 or email info@wavestack.co.za. We aim to reply within one working day. If we can't resolve it together, you may contact the Consumer Goods and Services Ombud (CGSO) or the National Consumer Commission.

We may update these terms from time to time. The version on this page applies to orders placed after the date shown at the top.